HMRC Office Closures?

March 5th, 2008

It appears that confusion reigns on the subject of office closures and redundancies at HMRC. In line with Gordon Brown’s claim to reduce numbers of public servants (yet to be delivered on) somewhere between 5000 and 7000 jobs could be lost at numerous HMRC offices.

I’d have no issue with that if everything could be done online or with call centres - but it can’t. HMRC’s self assessment system failed on 31st January 2008 and the call centres are not what they could be. Add to that the fact that a local tax office was taking four months to open its post and staff cuts don’t seem like a way forward.

Amusingly, the Revenue are bemused at where the figures have come from and how they were calculated. I am similarly bemused, what with the high level of security over information at HMRC these days.

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